Welcome to Suman Marriage Bureau (“Company”, “we”, “our”, “us”) with registered address 83 South Road, Southall, Middlesex UB1 1SQ, United Kingdom. These Terms and Conditions (“Terms”) govern your use of our marriage bureau and matchmaking services, including our website, mobile communications, and in-person consultations (collectively, the “Service”).

Our physical office address for all formal correspondence, notices, and legal inquiries is:
Suman Marriage Bureau, 83 South Road, Southall, Middlesex, UB1 1SQ.

By registering an account, completing your onboarding, or purchasing a package, you enter into a legally binding contract with us and agree to these Terms.

1. Description of Services

• Matchmaking Services: We provide personalised profile matching, introductions, and relationship consulting based on user-submitted criteria.
• No Guarantee: We facilitate introductions but do not guarantee a successful match, relationship, or marriage. A minimum of six introductions are guaranteed (if needed) and in the rare/unlikely event these have not been provided then membership will be extended accordingly.
• Platform Scope: Our service is strictly for individuals genuinely seeking a long-term committed relationship, or more specifically, marriage.

2. Customer Eligibility

• Minimum Age: You must be at least 18 years old to register or use our services.
• Marital Status: You must be legally single/unattached, legally divorced, widowed, or civilly unmarried.
• Intent: You must use the service solely for personal, matrimonial matchmaking purposes and not for any kind of casual dating.

3. Onboarding and Verification Requirements

• Accurate Data: You must provide complete, honest, and updated information during your registration and onboarding consultation. Parents providing information for their son or daughter must ensure the information provided is accurate and correct with the individual on whose behalf they are making the submission.
• Identity Verification: We reserve the right to request government-issued ID (e.g., passport or driving licence), proof of address, and single-status certificates.
• Screening Rights: We may use manual screening or third-party verification tools to check your credentials before activating your account.

4. Pricing and Payment Terms

• Fees: All service fees, package prices, and consultation rates are clearly stated at checkout or will be advised before making a direct bank payment. A marriage settlement fee/success fee is applicable across the board, payable within 14 days of civil or religious marriage taking place (whichever occurs first). Delays in this payment will incur late payment penalties of £35 up to 30 days and £70 thereafter, plus an interest charge of £5.00 per week.
• Advance Payment: Payment for any chosen package must be received in full before any matchmaking analysis, profile distributions, or introductions begin.
• Currency: All transactions are processed in British Pounds Sterling (GBP). VAT is not applicable.

5. Subscriptions, Recurring Billing, and Chargebacks

• Automatic Renewal: If you purchase a subscription package, it will not automatically renew at the end of each billing cycle.
• Chargeback Policy: Unfounded chargebacks or payment disputes will result in immediate account termination.
• Debt Recovery: You will be liable for any legal, administrative, or recovery fees we incur to retrieve disputed or failed funds.

6. Refunds and Cancellations (UK Statutory Rights)

• Cooling-off Period: In accordance with the UK Consumer Contracts Regulations, you have a 14-day cooling-off period from the day you purchase a service to cancel and request a refund.
• Service Commencement: If you request that we start providing your matchmaking services immediately within this 14-day window, you acknowledge that you lose the right to a full refund.
• Pro-Rata Deductions and Refunds: If you do cancel within 14 days after services have begun, we will deduct a proportionate amount for the services already delivered (e.g., consultations conducted in person or by phone, email or WhatsApp and/or profiles prepared or shared). If a cancellation of membership is requested after 14 days and prior to receipt of the first introduction, you shall be entitled to a refund of one half of the membership fee. You accept that once you have received details of the first introduction, you shall not be entitled to a refund of any fees paid.
• Cancellation Process: You must notify us of your decision to cancel by emailing our support team. We will not accept requests by writing to us via post due to possible delays with postal deliveries and mail being lost.

7. Delivery and Fulfilment Terms

• Service Commencement: Manual matching profiles are normally prepared within 5 business days of onboarding completion. Introductions will commence within two to three weeks unless specifically requested to start within the 14-day window mentioned above.
• Quota Fulfilment: Profile introductions are delivered digitally or more often via email based on your purchased package quota or timeline. The membership period will be increased accordingly, in the rare event that the Bureau fails to give the minimum guaranteed number of introductions, based on compatibility rather than area, or if the membership renewal is pending.
• Fulfilment Delivery: A package is considered fully delivered once the minimum (6) agreed number of profile shares has been made or the subscription duration has elapsed, whichever is the latter. We will endeavour to provide more than the minimum number of introductions if needed and membership is still valid.
• Membership Expiry: When a suitable match has been found or the services of the Bureau are no longer required, it is your responsibility to inform us immediately, in writing, so that your details may be removed from our files. Upon expiry of membership and non-renewal, we will keep your details on file, as a passive member (unless otherwise requested) and may from time to time provide further introductions, although not actively searching for you. If any of these introductions materialises to marriage/cohabiting, you agree to still be liable for the marriage settlement fee as prevailing at the time of marriage.

8. Prohibited Activities

• Commercial Solicitations: You must not solicit money, financial help, or promote other commercial services to any match.
• Harassment: We strictly prohibit abusive language, stalking, harassment, discrimination, or non-consensual sharing of a match’s personal details.
• False Profiles: You may not create fake profiles, provide misleading or heavily altered photos, or impersonate another person.

• Abuse of Services: Our services are not to be used to facilitate or participate in any kind of human trafficking, sex trafficking or abuse promotion or facilitation of any kind. Any such activity will cause the membership to be terminated immediately upon such discovery without any refund of any fees paid and information will be passed on to the necessary authorities of any such offenders.

9. Compliance with Laws and AML/KYC Obligations

• Legal Compliance: You must comply with all UK laws regarding online conduct, data protection, and marriage regulations.
• AML/KYC Checks: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) principles, we reserve the right to verify the identity of members and the sources of high-value transactions.
• Reporting: We reserve the right to report suspicious financial transactions, fraudulent behaviour, or identity theft directly to UK law enforcement.

10. User Responsibilities

• Safety Precautions: You are solely responsible for your safety when communicating with or meeting matches in person.
• Information Updates: You must notify us within 48 hours if your marital, legal, or professional status changes significantly during your membership.

11. Intellectual Property

• Our Content: All logos, software, text, matching algorithms, trade names, and website designs are the exclusive property of Suman Marriage Bureau.
• User Content License: You grant us a worldwide, royalty-free license to host, display, and share your profile content with potential compatible matches within our network.

12. Disclaimers

• As-Is Basis: The Service is provided on an “as-is” and “as-available” basis without any warranties of any kind.
• Background Disclaimer: While we may perform initial verification checks, we do not verify the psychological health, financial standing, or day-to-day moral character of our members.

13. Limitation of Liability

• No Liability: To the maximum extent permitted by UK law, we are not liable for any direct, indirect, incidental, or emotional damages resulting from your interactions with matches.
• Statutory Liability: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
• Maximum Liability: Our total financial liability to you will not exceed the total amount you paid to Suman Marriage Bureau in the 12 months prior to any claim.

14. Account Suspension and Termination Rights

• Breach Termination: We may suspend or terminate your account instantly, without notice, if you breach these Terms or if we suspect fraudulent activity.
• No Refund on Termination: If your account is terminated due to misconduct or a breach of the code of conduct, you forfeit all remaining subscription time and fees.

15. Privacy and Data Protection

• Data Processing: Your personal information is managed strictly in accordance with the UK GDPR and the Data Protection Act 2018.
• Data Sharing: You explicitly consent to us sharing your vetted profile details with compatible registered members for matchmaking purposes. Please see our Privacy Policy for details: https://s-m-b.com/privacy-policy/

16. Dispute Resolution and Governing Law

• Governing Law: These Terms are governed by and construed in accordance with the laws of England and Wales.
• Alternative Dispute Resolution: Any disputes should first be brought to our management team to attempt amicable resolution or mediation.
• Jurisdiction: Final legal disputes will be settled exclusively in the courts of England and Wales (or the courts of Scotland/Northern Ireland if you reside there).